Shipping

At LIV Makes, we make and pack every order with care. Below you'll find all information about our processing times, shipping and delivery.

Where do we deliver?

We currently ship to:

• The Netherlands
• Belgium
• Germany

Processing times

Processing time depends on the type of product you order:

Products in stock: 1–3 business days
Personalized products: 3–5 business days
Party Keepsakes & bulk orders: 5–7 business days

Processing time starts on the next business day after you place your order.

If you order multiple products with different processing times, we will generally ship your order as soon as the entire order is ready.

Do you need your order for a birthday, baby shower or other occasion on a specific date? Then please order well in advance. In addition to our processing time, please also take into account the carrier's delivery time.

Shipping & delivery

Orders will be shipped via PostNL, DHL or DPD, depending on the destination, size and weight of the package.

Once your order has been shipped, you will receive an email with a Track & Trace link, if available, which you can use to track the shipment.

Shipping costs are displayed at checkout before you finalize your order.

Please note: the processing times mentioned above are the time we need to prepare your order for shipment. The carrier's delivery time is extra.

Personalized orders

Some LIV Makes products can be specially personalized for you, for example with a name or personal text.

Therefore, carefully check the provided name, spelling and other personalization details before finalizing your order. We make the product based on the information you provide to us when ordering.

For personalized products, a processing time of 3–5 business days applies, unless otherwise stated on the product page.

Party Keepsakes & bulk orders

For Party Keepsakes and larger party orders, we need a little more time to carefully prepare, check and assemble all components.

For these, a processing time of 5–7 business days applies, unless otherwise stated on the product page.

Are you organizing a baby shower, birthday, high tea or other occasion? We advise you to place your order well before the date of the party.

Carefully packaged

Many LIV Makes products contain handmade components made of modeling plaster/alabaster. These can be fragile during transport.

Therefore, we carefully check and pack every order to protect the products as best as possible during shipment.

Damaged or incorrectly delivered?

Please check your order upon receipt.

Despite our care, has something arrived damaged, is something missing or have you received an incorrect product? Please contact us as soon as possible via:

hello@livmakes.com

Please state your order number and, if possible, include clear photos of the product and packaging. This way we can quickly assess what happened and offer a suitable solution.

Returns

Would you like to return a product?

Please see our Returns & Refunds page for all information about the right of withdrawal, return conditions, return costs, refunds and personalized products.

Questions about your order?

Do you have a question about shipping or would you like to know if an order can be on time for a specific occasion?

Please contact us via:

hello@livmakes.com

We are happy to help you.