Shipping & Delivery
At LIV MAKES, we carefully make, check and pack every order. Below you will find information about our processing times, shipping and delivery.
Where do we deliver?
We currently deliver to the Netherlands, Belgium and Germany.
The available shipping methods and shipping costs are shown during checkout.
Processing times
The usual processing time depends on the type of product:
In-stock products: 1–3 working days
Personalized products: 3–5 working days
Party Keepsakes & bulk orders: 5–7 working days
Processing time refers to the time LIV MAKES needs to make or prepare your order, check it, pack it and get it ready for shipment.
The carrier’s delivery time is additional to this.
If you order several products with different processing times, we will normally ship the order together once all products are ready, unless we agree otherwise with you.
Ordering for a specific date
Do you need your order for a birthday, baby shower, party or another occasion on a specific date? Please order well in advance.
The stated processing times and any expected delivery times do not guarantee that an order will arrive before your preferred event date, unless we have explicitly agreed otherwise.
If a delay occurs that means we cannot meet an agreed delivery time, we will inform you as soon as possible.
Online stores must provide clear information about delivery times and comply with an agreed delivery period. If no other period has been agreed, a statutory maximum delivery period of 30 days generally applies. An agreed delivery date may also be essential for a customer, for example if it was made clear before purchase that timely delivery was necessary.
Shipping & delivery
Depending on the destination, dimensions and weight of the order, we ship via PostNL, DHL or DPD.
Where Track & Trace is available for the selected shipping method, you will receive tracking information after your order has been shipped.
Shipping costs are shown during checkout before you place your order.
Personalized orders
Some LIV MAKES products are made especially for you, for example with a name, age, text or other personalization.
Please therefore carefully check all information you enter before completing your order. We create the personalization based on the information you provide during the ordering process.
Personalized products usually have a processing time of 3–5 working days, unless a different processing time is stated on the relevant product page.
Party Keepsakes & bulk orders
For Party Keepsakes and bulk orders, we need more time to make, assemble, check and pack the various components.
These orders usually have a processing time of 5–7 working days, unless otherwise stated on the product page.
Before completing your order, carefully check the number of packages or participants, the selected theme, any personalization and any other selected options.
Carefully packed
Many LIV MAKES products contain handmade and fragile components, including plaster figures and decorative elements.
We carefully check and pack orders to protect the products as well as possible during transport.
Responsibility during delivery
When you use a carrier offered by LIV MAKES, LIV MAKES remains responsible for the order until it has been delivered to you in accordance with the applicable legal rules.
Has a parcel been damaged during transport or has it not arrived? Please contact us so that we can investigate and, where necessary, provide an appropriate solution.
According to the Dutch Authority for Consumers and Markets (ACM), when the seller offers the delivery method, the seller generally remains responsible until the consumer receives the product. An online store therefore cannot simply transfer this risk to PostNL, DHL, DPD or the customer.
Damaged, incomplete or incorrectly delivered?
Please check your order after delivery.
Is a product damaged, defective, incomplete or incorrectly delivered? Please contact us at:
Please include your order number where possible and, if relevant, clear photos of the product and packaging. This helps us assess the issue more quickly.
Providing photos helps us with the assessment but does not limit your statutory rights.
Incorrect or incomplete delivery address
Before completing your order, please carefully check that your name and delivery address are correct and complete.
Have you noticed an error after placing your order? Please contact us as soon as possible at hello@livmakes.com.
If the order has not yet been shipped, we will try to update the address where possible. Once a parcel has been handed over to the carrier, we cannot guarantee that an address change will still be possible.
Not at home or parcel not collected
If a carrier takes your parcel to a collection point, the collection instructions and storage period communicated by the carrier will apply.
If a parcel is ultimately returned to LIV MAKES, please contact us. We will then review how the order should be handled based on the circumstances and your statutory rights.
Returns
Would you like to exercise your right of withdrawal or return a product?
Please see our Returns & Refunds page for information about the right of withdrawal, exceptions for certain personalized products, return costs, the return procedure and refunds.
Questions about your order?
Do you have a question about shipping or delivery? Please contact us at:
For questions about an existing order, please include your order number where possible so that we can locate your order more quickly.
